Movers Putney Privacy Policy
This Privacy Policy explains how Movers Putney collects, uses, stores and protects personal data relating to customers and prospective customers in the Putney area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and how you can exercise your data protection rights. This Privacy Policy applies to all Movers Putney customers and enquiries in the Putney area, regardless of the channel used to contact us.
Who We Are
Movers Putney is a removals and related services provider operating in the Putney area. In relation to the personal data described in this Privacy Policy, Movers Putney acts as the data controller. This means that we decide how and why your personal data is processed, in line with applicable data protection laws.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories of data we may collect are:
Identification and contact details such as your name, title, postal address, collection and delivery addresses, and any other contact details you choose to provide.
Service and booking information such as details of your move, inventory or list of items, access information for properties, preferred dates and times, special service requirements and instructions you provide.
Communication records including information in emails, messages, forms, letters, and notes from telephone conversations or in-person discussions when you contact us with enquiries or feedback.
Payment and billing information such as billing address, payment status and transaction details. We do not store full payment card details; payment processing is handled by specialist payment providers.
Website and usage data where relevant, including technical information that may be collected when you visit our online pages, such as IP address, browser type, and information about how you interact with our content, to the extent this is necessary for security and service improvement.
How We Collect Personal Data
We collect personal data directly from you when you request a quote, make a booking, speak with us by phone or in person, or otherwise communicate with us to arrange or discuss services.
We may also receive personal data indirectly when someone else arranges a service on your behalf and provides your details as a contact person, or when we are given access instructions or contact details for third parties relevant to the move.
In some cases we may receive limited data from third party platforms that you use to contact us, for example an online marketplace, comparison service, or advertising platform, where they pass on enquiry details you have submitted to them.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are as follows.
To respond to enquiries and provide quotes. We use your contact and service information to respond to your requests for information and quotations. The lawful basis is taking steps at your request prior to entering into a contract and, where applicable, our legitimate interests in responding to potential customers.
To provide removals and related services. We process identification, contact and service data to plan and perform your move or associated services, including scheduling, transport logistics and customer support. The lawful basis is the performance of a contract with you.
To manage payments and accounts. We use billing and transaction information to process payments, manage invoices, and handle queries or disputes. The lawful basis is performance of a contract and compliance with legal obligations relating to financial record keeping.
To communicate with you about your service. We may contact you with updates about your booking, necessary service messages, changes to terms, or follow up after the service to handle any questions. The lawful basis is performance of a contract and our legitimate interests in managing customer relationships.
To improve our services and operations. We may use limited service usage information, feedback and statistics to monitor performance, train staff, and enhance the quality and safety of our services. The lawful basis is our legitimate interests in running and improving our business.
To comply with legal and regulatory obligations. We may process and retain certain data to meet obligations under tax, accounting, health and safety, or other applicable laws. The lawful basis is compliance with legal obligations.
If we ever rely on your consent for a specific purpose, we will make this clear at the point of collection, and you can withdraw that consent at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy. These recipients act as data processors or, in some cases, independent controllers.
Service delivery partners. On occasion, we may work with subcontracted crews or specialist service providers, for example for packing, storage, or handling particular items. They may receive limited personal and service data required to carry out their part of the service.
Payment service providers. When you pay for services, your payment is processed by third party payment processors who handle your payment card or bank details securely.
Professional and technical providers. We may use external companies for functions such as IT hosting and support, customer management systems, accounting systems, and secure document storage. These providers may process personal data solely on our instructions.
Authorities and legal recipients. We may disclose data where required to do so by law, to respond to legal requests, or to protect our rights, property, or the safety of our staff, customers, or the public.
Where we use processors, we ensure that appropriate data protection agreements and safeguards are in place, and that they only process personal data in accordance with our instructions and applicable laws.
International Transfers
Our services are primarily provided within the United Kingdom and we aim to process and store personal data within the UK or the European Economic Area. If it becomes necessary to transfer personal data to a country outside the UK or EEA that is not subject to an adequacy decision, we will implement appropriate safeguards, such as standard contractual clauses, and ensure that your rights and protections travel with your data.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain records, resolve disputes, and meet legal, accounting and reporting requirements.
Typically, core customer and service records are retained for a period aligned with applicable limitation periods for legal claims and statutory record keeping requirements. Payment and invoice records may be kept for longer where required by tax and financial regulations.
When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be associated with you.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions.
Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of the personal data we hold about you, along with related information.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You can ask us to restrict the use of your data in specific situations, such as while we are considering a request from you to rectify or object to processing.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format and request that we transmit it to another controller where technically feasible.
Right to object. You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to withdraw consent. Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to Movers Putney or have questions about this Privacy Policy, you can contact us using the contact details provided on our main customer communications or website pages. We may need to verify your identity before responding to certain requests to protect your privacy and security.
You also have the right to lodge a complaint with the UK supervisory authority if you are unhappy with how we handle your personal data. In the United Kingdom, the supervisory authority is the Information Commissioner's Office.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it for their duties, using secure systems and storage methods, and providing training and guidance on data protection responsibilities.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all Movers Putney customers in the Putney area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
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