Movers Putney Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Putney provides removal, relocation, packing, storage, and related services within Putney and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the individual, business, or organisation that books or uses our services.

Services means any removal, moving, packing, loading, unloading, transportation, storage, waste removal, or associated service provided by Movers Putney.

Agreement means the contract between Movers Putney and the Customer incorporating these Terms and Conditions and any written quotation or confirmation provided by us.

Goods means the items, furniture, belongings, or materials that are the subject of our Services.

Working Day means any day other than a Saturday, Sunday, or public holiday in England.

2. Scope of Services

Movers Putney provides household and commercial removals, packing and unpacking, loading and unloading, transportation of goods, and limited waste removal services where lawfully permitted. The specific Services to be provided under each booking will be set out in our quotation or booking confirmation.

We reserve the right to decline any booking or part of a booking at our discretion, including where the request is unsafe, unlawful, or beyond our operational capacity.

3. Booking Process

3.1 Quotations

Any quotation issued by Movers Putney is based on the information provided by the Customer at the time of enquiry, including but not limited to property access details, parking arrangements, the volume or nature of Goods, and any special handling requirements. Quotations are normally provided as an estimate and are not binding where the information originally supplied is incomplete, inaccurate, or has changed.

Quotations are valid for a limited period as specified at the time of issue or, if no period is specified, for 30 days from the date of the quotation. We reserve the right to revise or withdraw a quotation at any time before the Customer has accepted it and a booking has been confirmed.

3.2 Accepting a quotation and confirming a booking

A booking is only confirmed when Movers Putney has accepted the Customer's request, provided written confirmation, and, where required, received any applicable deposit or advance payment. Verbal quotations or indications of availability do not constitute a confirmed booking.

The Customer is responsible for checking that all details in the quotation and confirmation are correct, including addresses, dates, times, description of Goods, and any requested additional services. Any errors must be reported to us promptly so that we may amend the booking where possible.

3.3 Changes to bookings

If the Customer wishes to change the date, time, service address, or scope of the Services, they must contact us as early as possible. Changes are subject to availability and may result in an adjustment of the price. We are not obliged to accommodate requested changes, particularly where insufficient notice is given or where operational constraints prevent us from doing so.

4. Access, Parking and Customer Responsibilities

The Customer must ensure that adequate and lawful parking is available for our vehicles at both collection and delivery addresses. Any parking charges, fines, or penalties arising from inadequate or unlawful parking arrangements caused by the Customer shall be the responsibility of the Customer.

The Customer must ensure that we are able to safely access the premises, including stairways, lifts, corridors, and doorways, and that any necessary permissions from building owners, local authorities, or neighbours have been obtained in advance.

The Customer must be present, or represented by an authorised person, at the time of collection and delivery to direct our team, confirm which Goods are to be moved, and sign any relevant documents.

5. Price and Payment

5.1 Pricing

The price for the Services will be as set out in our quotation or booking confirmation. Prices may be calculated based on time, the volume or weight of Goods, the distance travelled, the number of staff required, any special handling requirements, and any additional services requested.

If the actual work required differs from that described at the time of quotation, we may adjust the price to reflect the additional time, labour, or resources required. This includes, without limitation, situations where there are additional or heavier items, restricted access, unexpected delays caused by the Customer, or additional services requested on the day of the move.

5.2 Deposits and advance payments

We may require a deposit or full advance payment to secure a booking. The amount and timing of such payments will be specified at the time of booking. Failure to pay any required deposit or advance payment may result in the booking being cancelled or provisionally held only.

5.3 Payment terms

Unless otherwise agreed in writing, payment of all charges is due no later than immediately upon completion of the Services, or in the case of advance invoices, by the date specified on the invoice. We reserve the right to withhold delivery of Goods or delay performance of Services where payment has not been received in accordance with these terms.

5.4 Late payment

If the Customer fails to pay any amount due under the Agreement on time, we may charge interest on the overdue amount at the statutory rate permitted under the laws of England and Wales until payment is received in full. We may also recover any reasonable costs incurred in pursuing payment, including legal and collection costs.

6. Cancellations and Postponements

6.1 Cancellation by the Customer

If the Customer wishes to cancel a booking, they must notify us as soon as possible. The following cancellation charges may apply, unless otherwise agreed in writing.

Where cancellation is received more than seven Working Days before the scheduled service date, we may retain any deposit paid but will not charge further cancellation fees.

Where cancellation is received between two and seven Working Days before the scheduled service date, we may charge up to 50 per cent of the agreed price.

Where cancellation is received less than two Working Days before the scheduled service date, we may charge up to 100 per cent of the agreed price.

6.2 Postponement by the Customer

If the Customer requests to postpone a booking, we will endeavour to accommodate the new date and time but cannot guarantee availability. At our discretion, postponements may be treated as cancellations and new bookings, and the cancellation charges set out above may apply.

6.3 Cancellation or postponement by Movers Putney

We may cancel or postpone the Services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, industrial action, mechanical failure, or illness. In such cases, we will use reasonable efforts to rearrange the Services at a mutually convenient time. Our liability in such circumstances will be limited to refunding any advance payments received for Services not carried out.

7. Excluded and Restricted Items

The Customer must not include in the Goods any items that are illegal, hazardous, explosive, toxic, flammable, perishable, or otherwise unsuitable for transport or storage, including but not limited to gas cylinders, fuel, paints, chemicals, firearms, ammunition, and controlled substances.

We may refuse to handle, or may remove from our vehicles or premises, any such items without liability. The Customer will be responsible for any loss, damage, cost, or claim arising from the inclusion of prohibited items in the Goods.

8. Packing, Protection and Customer Preparation

Unless the Customer has booked a packing service, it is their responsibility to ensure that all Goods are suitably packed and protected for transport. Fragile items such as glass, mirrors, electronics, and artwork should be properly wrapped and clearly labelled.

Movers Putney may at its discretion assist with the packing or protection of Goods on the day, but this does not alter the Customer's primary responsibility where a packing service has not been expressly included in the quotation.

The Customer must ensure that appliances are disconnected, defrosted where applicable, and safe to move. We will not be liable for damage arising from the movement of items that have not been properly prepared.

9. Liability and Limitations

9.1 Our responsibility for loss or damage

We will exercise reasonable care and skill in providing the Services. If we damage the Customer's Goods or property due to our negligence, we may, at our option, repair the damage, compensate for the reasonable cost of repair, or compensate for the reasonable value of the damaged Goods up to any applicable liability limits.

9.2 Liability limits

Unless otherwise agreed in writing, our total liability for loss of or damage to Goods shall be limited to a reasonable market value of the item or items concerned, subject to an overall cap per move or service as specified in any applicable quotation or policy. We will not be liable for any loss or damage that arises from inherent defects, pre-existing damage, normal wear and tear, or inadequate packing by the Customer.

9.3 Exclusions of liability

We shall not be liable for consequential or indirect losses, including but not limited to loss of profit, loss of income, loss of business, loss of opportunity, or emotional distress. We shall not be liable for delay or failure to perform where caused by circumstances beyond our reasonable control, such as traffic conditions, accidents, road closures, adverse weather, or actions of third parties.

We shall not be liable for damage to premises where such damage is due to the nature or positioning of the Goods, inadequate protection of floors, walls, or fixtures by the Customer, or pre-existing defects in the structure or condition of the property.

9.4 Customer's duty to notify

Any loss or damage believed to be attributable to our Services must be reported to us in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. We may inspect the affected Goods or property and request supporting information before considering any claim. Failure to provide timely notice may prejudice our ability to investigate and may reduce or extinguish any potential liability.

10. Waste Regulations and Disposal

Movers Putney operates in accordance with applicable waste management and environmental regulations. We are not a general waste disposal company, and any removal of waste, rubbish, or unwanted items must be agreed in advance as part of the Services.

The Customer is responsible for accurately describing any items to be disposed of and for ensuring that such items are lawful to transport and dispose of. We may refuse to remove any item that we reasonably believe to be hazardous, unlawful, or in breach of local waste regulations.

Where we agree to remove waste or unwanted items, we will take reasonable steps to ensure that disposal is undertaken lawfully and, where possible, in an environmentally responsible manner. Any additional costs associated with lawful disposal, including recycling fees, transfer station charges, or specialist disposal costs, may be charged to the Customer.

The Customer shall indemnify Movers Putney for any fines, penalties, or costs incurred as a result of inaccurate information about the nature of waste items or non-compliance with waste regulations attributable to the Customer.

11. Insurance

Movers Putney maintains appropriate insurance cover in connection with the provision of its Services. Details of such insurance and any applicable limitations, exclusions, or excesses are available on request. Customers are strongly advised to ensure that their own household or business insurance provides adequate cover for Goods in transit and during any move.

12. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with our team as soon as possible so that we can attempt to resolve it promptly. If a matter cannot be resolved on site, the Customer should submit a written complaint providing full details of the issue, including any relevant dates, addresses, and supporting information.

We will investigate complaints in a fair and timely manner and will endeavour to respond with our findings and any proposed resolution within a reasonable period.

13. Data Protection and Privacy

Movers Putney collects and uses personal information from Customers solely for the purposes of providing and administering our Services, managing bookings, handling payments, and complying with legal obligations. We will handle personal data in accordance with applicable data protection laws and will take reasonable measures to keep such data secure.

We will not sell or unlawfully disclose personal information to third parties. We may share limited information with our staff, contractors, or service providers where necessary for the performance of the Services or for compliance with legal requirements.

14. Termination

We may terminate the Agreement with immediate effect by giving written notice to the Customer if the Customer commits a material breach of these Terms and Conditions, fails to make payment when due, or behaves in an abusive, threatening, or unlawful manner towards our staff.

Upon termination, the Customer shall remain liable to pay for all Services provided up to the date of termination and any applicable charges or costs reasonably incurred by Movers Putney in connection with the Agreement.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Movers Putney.

16. General Provisions

If any provision of these Terms and Conditions is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by Movers Putney in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent the further exercise of that or any other right or remedy.

Movers Putney may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Agreement unless otherwise agreed in writing.