Terms and Conditions for Movers Putney

These Terms and Conditions set out the basis on which Movers Putney provides removal and relocation services to residential and commercial customers in the UK. By booking or using our services, you agree to be bound by these terms. They are designed to make the moving process clear, fair and professionally managed, while ensuring that both parties understand their rights and responsibilities. These terms apply to all quotations, bookings, collections, deliveries, packing services, storage-related handling, and associated moving activities arranged with our removal company in Putney.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider, and references to “you” or “the customer” mean the person, business, or organisation making the booking. Unless otherwise agreed in writing, any variation to these terms will only be valid if confirmed by both parties. If any part of these terms is found to be unenforceable, the remainder will continue in full force and effect.

We may update these terms from time to time to reflect changes in law, operational requirements, or service standards. Any updated terms will apply to bookings made after the date they are published or communicated. It is your responsibility to review the terms before confirming a moving date. Where a quotation, inventory, or service note conflicts with these terms, the specific written agreement for that job will take priority to the extent of the conflict.

1. Booking Process

To arrange a booking with Movers Putney, you must provide accurate and complete information about the move. This includes the collection and delivery addresses, access conditions, floor levels, parking restrictions, estimated volumes, items requiring special handling, and any deadline or time-critical requirements. The more precise the information supplied, the more accurate the quotation and planning will be.

A booking is not confirmed until we have issued written confirmation and, where required, received any deposit or advance payment stated in the quotation. Verbal discussions, draft schedules, or indicative estimates do not constitute a binding booking. We reserve the right to amend a quotation before confirmation if the scope of work changes, including changes to property size, item quantity, dismantling needs, or access arrangements.

H3: Customer responsibilities before moving day

You are responsible for ensuring that all items to be moved are listed honestly and that the premises are reasonably prepared for safe loading. This includes arranging parking permissions where necessary, ensuring access routes are available, and advising us of any fragile, valuable, hazardous, or unusually heavy items. If you fail to disclose relevant information and this affects the service, we may revise the price, alter the schedule, or decline elements of the job where safety is compromised.

We will use reasonable efforts to arrive on the agreed date and within the planned timeslot. However, arrival times are estimates and may vary due to traffic, weather, previous job overruns, or other circumstances outside our reasonable control. If a delay occurs, we will aim to keep you informed and proceed as soon as reasonably possible. A revised arrival time does not, by itself, amount to a breach of contract.

2. Payments and Pricing

All prices are based on the information provided at the time of enquiry and may be subject to change if the job differs from the description given. Charges may be calculated on an hourly basis, a fixed-price basis, or by a combination of both, depending on the service agreed. Any estimate is provided in good faith but is not a guarantee unless expressly labelled as a fixed quotation in writing.

Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, payment must be made by the due date stated and in cleared funds. We may require a deposit to secure the booking, particularly for larger moves, weekend work, or services involving multiple operatives. If payment is not made on time, we may suspend the service, withhold completion, or recover reasonable costs arising from non-payment.

Additional charges may apply where the work exceeds the original scope, including waiting time caused by delayed access, extra labour needed for unplanned items, long carries, stair carries, congestion, or extended travel due to customer instructions. If additional charges become necessary, we will explain the reason where reasonably practicable. Payment of any disputed amount must still be made for the undisputed portion of the invoice by the stated due date.

3. Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule a booking by giving notice in writing. The amount of any cancellation charge will depend on how much notice is given and whether we have already reserved staff, vehicles, equipment, or third-party services. Short-notice cancellations may result in a charge to cover our reasonable losses and wasted costs, particularly where the slot could not be reallocated.

If you cancel after work has started, you will be liable to pay for all services carried out up to the point of cancellation, together with any reasonable expenses incurred. If the move is postponed due to your actions, including failure to provide access, absence at the property, or lack of readiness for loading, we may treat the booking as cancelled or may charge waiting time and associated costs.

Where we must cancel or reschedule because of unavoidable operational issues, vehicle failure, severe weather, illness, or other events outside our control, we will use reasonable efforts to offer an alternative date or solution. Our liability in such cases will be limited as set out in these terms. We are not responsible for losses caused by changes to your personal travel, utility arrangements, tenancy deadlines, or similar consequential matters unless expressly agreed in writing.

4. Liability and Customer Goods

We will take reasonable care when handling your possessions and carrying out the service. However, because moving involves lifting, transport, loading, and unloading, some risk of accidental damage is inherent. Our liability is limited to loss or damage caused by our negligence or breach of contract, and only to the extent permitted by law. We are not liable for pre-existing defects, wear and tear, or damage arising from inadequate packaging or poor condition of the item.

Where appropriate, we may wrap, protect, or secure items, but it remains your responsibility to ensure that fragile or valuable items are suitably packed unless you have paid for an agreed packing service. We do not accept liability for items that are concealed, improperly declared, or packed by you in a manner that is not suitable for transport. This includes contents inside boxes, drawers, bags, or containers that you have packed yourself.

Our liability for any single claim will be limited to the reasonable repair cost, replacement value, or declared value of the affected item, whichever is lower and subject to any insurance arrangements in place. We will not be liable for indirect or consequential losses such as loss of profit, loss of rent, missed deadlines, emotional distress, or business interruption, except where such exclusion is not allowed by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other matter that cannot legally be excluded.

5. Waste Regulations and Environmental Compliance

Movers Putney operates in accordance with applicable UK waste regulations and environmental obligations. We will only remove or dispose of items where this is part of the agreed service and where it can be done lawfully. If disposal, clearance, or removals generate waste, it must be handled responsibly and in accordance with relevant legislation, including the duty to prevent illegal dumping and to use authorised facilities where required.

You must tell us in advance if any items to be disposed of may contain hazardous, restricted, or regulated materials. This includes paint, chemicals, oils, solvents, asbestos-related materials, clinical waste, batteries, gas canisters, electrical equipment with special handling needs, or any other material subject to separate disposal controls. We may refuse to carry such items, require specialist arrangements, or charge an additional fee if lawful handling is possible through approved methods.

Where waste transfer documentation, receipts, or records are required, we may provide or request appropriate paperwork to show the lawful movement or disposal of waste. You agree not to ask us to leave rubbish in unauthorised locations, use public land as a disposal point, or misdescribe waste to avoid proper treatment. If you supply waste that is incorrectly described or prohibited, you remain responsible for any resulting costs, penalties, or losses caused by inaccurate information.

6. Access, Parking, and Property Conditions

It is your responsibility to ensure reasonable access to both the collection and delivery premises. This includes providing accurate information about lifts, stairs, narrow corridors, security systems, parking, loading bays, and any restrictions affecting the move. If access conditions are materially different from those described, we may need to amend the price, deploy extra labour, or alter the completion time.

You must ensure that the premises are safe for our team to work in. This includes removing trip hazards where possible, securing pets, and notifying us of any structural issues or health and safety concerns. We may suspend work if conditions are unsafe, if there is a serious risk to staff, or if we are instructed to undertake actions outside the agreed scope.

H3: Items excluded unless agreed in writing

Unless expressly included in the booking, we are not obliged to move items that are illegal, hazardous, excessively heavy, or of exceptional value requiring specialist handling. Examples may include safes, pianos, antiques, fine art, server equipment, and goods needing disassembly beyond routine service. If we agree to move such items, the agreement may include extra conditions, equipment requirements, or insurance expectations.

Our team may refuse to move any item that appears unsafe, unstable, damaged, leaking, or likely to cause injury or contamination. In such cases, the remainder of the service will continue where reasonably possible, and charges may still apply for time already spent and resources deployed.

7. Insurance and Claims

We maintain insurance arrangements appropriate to the nature of our service, but insurance does not remove your duty to pack, declare, and prepare your items properly. If you believe an item has been damaged or lost during the move, you must notify us as soon as reasonably possible and provide details of the issue. Claims should include photographs, a description of the item, and any available supporting information.

We may require an opportunity to inspect the item and assess the claim before repair or replacement costs are incurred. Any compensation will be determined in line with the limits set out in these terms and any applicable insurance policy conditions. Claims must be made within a reasonable time and, where possible, before the goods are altered, repaired, or disposed of by you.

We do not accept responsibility for items transported at your request where you instructed us to proceed despite warning signs, inadequate packaging, or known defects. Similarly, we are not liable for damage caused by normal movement in transit where an item was not adequately secured or protected by you or by a packing service specifically excluded from our responsibility.

8. Delays, Force Majeure, and Service Interruptions

We will not be liable for delays or failure to perform where the cause is outside our reasonable control. This includes extreme weather, road closures, traffic incidents, industrial action, civil unrest, fire, flood, epidemic, government restrictions, equipment failure not caused by negligence, or the actions of third parties. In such circumstances, we may pause, reschedule, or modify the service as reasonably necessary.

If force majeure circumstances continue for a prolonged period, either party may be entitled to terminate the booking on reasonable written notice, subject to payment for any work already performed and any unavoidable costs incurred. We will always aim to minimise disruption and to complete the move in a safe and lawful manner once conditions permit.

9. Governing Law and Disputes

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services provided by Movers Putney will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules provide otherwise. If a disagreement arises, both parties should first attempt to resolve the matter in good faith and without unnecessary delay.

Nothing in these terms affects your statutory rights as a consumer where applicable. If any provision is inconsistent with mandatory UK law, that provision will be interpreted or replaced only to the extent necessary to comply with the law, while the rest of the agreement remains valid. These terms form the full agreement between the parties unless supplemented by a signed written document or confirmed service schedule.